Zero Harm Certs Pte Ltd (ZHC) is a SAC-accredited Workplace Safety & Health (WSH) Auditing Organization.
Our top management is fully committed to safeguarding impartiality, independence, and transparency in all auditing services.
We ensure that commercial, financial, or other pressures do not compromise our auditors operate free from any conflict of interest.
ZHC identifies, evaluates, and manages any potential conflicts before and during an audit.
Examples of conflict of interest include but are not limited to:
1. Developing or consulting on a client’s Safety & Health Management System (SHMS/IMS) and then auditing it.
2. Providing WSH consultancy, WSHO services, or QMS/EMS development to a client and then auditing the same project.
3. ZHC (or its auditors) having a management role or ownership interest in the auditee.
4. Auditing a subsidiary or parent company where ZHC or its staff have decision-making influence.
5. Auditors currently employed by, or having been involved in management system consultancy for, the client within the past two (2) years.
1. ZHC or its personnel will not audit a system they designed, implemented, or consulted on.
2. Auditors who provided consultancy services will not audit that client for at least two years after the consultancy ends.
3. All potential conflicts are reviewed by the Management Representative (MR); complex cases may be referred to the Impartiality Committee.
Before each audit, ZHC provides:
1. A description of the audit activity (scope, criteria, audit plan, and schedule).
2. The normative requirements applicable to the audit (e.g., SHMS, SAC CT 17, WSH regulations).
3. Fees and man-day calculation based on SAC CT 17 requirements.
4. Names and roles of assigned auditors, with the opportunity for clients to raise conflict of interest concerns.
ZHC maintains a documented Procedure for Complaints and Appeals (ZHC-D-PI-8.1) to ensure transparency and timely response.
Process:
1. Submission – Complaints or appeals can be submitted in writing via email or post. Verbal complaints will be requested to be confirmed in writing.
2. Acknowledgement – ZHC will acknowledge receipt within 2 working days.
3. Review & Investigation – The Management Representative (MR) evaluates the complaint and consults the Impartiality Committee if needed.
4. Resolution – Outcome and corrective actions will be communicated to the complainant within 30 calendar days (or with an updated timeline if more time is required).
5. Escalation – Serious complaints involving top management will be independently reviewed; SAC will be notified if required.
6. Records – All complaint/appeal records are maintained for at least five (5) years.
No complainant will suffer retaliation or discrimination for raising a concern.
ZHC issues testimony of audit only using the approved SAC template and format.
No other documents or formats will be used to indicate audit completion.
All information obtained during audits is treated as confidential and used solely for auditing purposes, except where disclosure in required by law, SAC, or other regulatory authorities. Clients will be notified in advance unless legally prohibited.
Personal data is handled in accordance with applicable data protection requirements and our Privacy Policy.
This website will always display:
Zero Harm Certs Pte Ltd
UEN: 202031003M
Address: 50 Gambas Crescent, Proxima @ Gambas #10-04, Singapore 757022
Tel: +65 8181 0554
Email:
Website: www.zhcerts.com
Zero Harm Certs Pte Ltd affirms its unwavering commitment to impartial, independent, and transparent auditing practices in accordance with SAC CT 17 and international standards.
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